We accept orders, special requests, and general inquiries by telephone and email!
Talk to a person instead of the shopping cart if you wish.
Personal and curteous customer service is guaranteed.
Call 7 days a week, 8am to 9pm Pacific ~ 800-559-4585 or 925-922-0592
Bearly A Memory at Bear Attack
2490 Arnold Industrial Way,
Concord, California 94520-5373
Available toll free 7 days a week 8 am ~ 9 pm PST
Available 7 days a week 8 am ~ 9 pm PST
Definitions of product availability:
Bearly A Memory uses three basic terms to decribe product availability.
1.) Add To Cart - Indicates that the item is in stock and ready for immediate shipping, usually the following business day after the order is processed. Adding these items to your shopping cart will allow you to proceed through the check out process.
2.) Pre-Order Now - Indicates that these new additions are in the production process by Steiff but are not yet available for shipping. Adding these items to your shopping cart will reserve them for you and will allow you to proceed through the check out process.
3.) Special Order - These items are still available, but currently not in stock in the USA. Adding these items to your shopping cart will reserve them for you and will allow you to proceed through the check out process. A deposit of 20% will be made to your credit card and the balance when the items arrive in stock. Delivery is typically four weeks.
Our Price Matching Pledge:
If you find an identical Steiff item priced less than Bearly A Memory we will be happy to match the price if this is an in stock item. Steiff item must be on a Certified Steiff Retailers website and be the identical item. Does not apply to prior orders or layaways. Offer not good on items on Ebay or any other internet auction site. Price match is for the Steiff item only and does not apply to special promotions offered by others. We reserve the right to change or cancel this offer at any time.
Our Permanent Store Special:
Bearly A Memory offers free ground shipping to the lower 48 states on orders over $99.00. This offer does not apply on oversized items such as Studio Editions and Riding Animals.
Our layaway policy requires a 20% down payment, after which customers can pay at monthly intervals until the items are paid in full. Under the layaway plan, items will not ship until paid in full. Items can not remain in layaway longer than six months. Please call or email us to initiate a lay-a-way plan.
There is a standard 10% fee on cancelled orders. Orders may not be cancelled once accepted by a carrier for shipment. This fee can be used towards a future purchase from Bearly A Memory or Bear Attack.
We have a customer satisfaction guarantee. If you are not happy with your selection, you must call us within 5 days of the receipt of the item to request a return authorization. You will be responsible to ship and insure the item to be returned. Items returned without return authorization will not be accepted. Merchandise must be returned in original condition with all paperwork and packaging. Upon inspection of returned merchandise a store credit will be issued for the amount of the item purchased. Original shipping charges will not be credited.
1.) Bearly A Memory accepts most major credit cards through our shopping cart check out process or by phone: 1-800-559-4585. (Our phone lines operate 7 days a week from 8:00am until 9:00pm pacific standard time.)
2.) Money orders and checks are accepted by mail. Personal checks must clear our bank before merchandise will ship, this usually takes 7-10 business days. A $30.00 fee will be charged on all returned checks.
Whether you are browsing as a guest or a registered customer at Bearly A Memory you are guaranteed secure, personal, and courteous service!
And remember, at Bearly A Memory, you can always talk to a person if you prefer, not a shopping cart!
1-800-559-4585 (Our phone lines operate 7 days a week from 8:00 am until 9:00 pm pacific standard time.)